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Client Resources

Welcome to the NBT Insurance Agency Resource Center!

We've provided a variety of helpful tools and information to help you manage your insurance policies, file claims, and mitigate risks. Whether you're a new customer or a longtime client, we're here to empower you with the resources you need.

NBTI Connect

In this digital world, we love to have account information at our fingertips. That's why we created NBTI Connect.

Our online portal gives you 24/7 secure access to your insurance information, where you can:

Request policy updates
Access your insurance information
Download your insurance ID cards

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Start an Insurance Claim

NBT Insurance Agency claim consultants are here to help when you need them the most — at the time of a claim!

Personal Insurance Claims

For personal insurance claims, like homeowners, vehicle, or personal items:

Reach out to your insurance carrier directly for the information needed to file your claim directly with your carrier.
Download your carrier’s mobile app or visit your insurance carrier’s website to submit your claim and receive real-time claim updates and notifications.
If you need assistance filing your claim with your carrier, or have additional questions about a claim, please reach out to us so we can make sure you get the help you need.

Business Insurance Claims

NBT Insurance Agency Claim Consultants are disciplined in all lines of commercial insurance coverage brokered by NBT Insurance Agency. We have fostered strong partnerships with our insurance carriers, and we advocate for you during the entire claim process to help you with any questions.

Ready to file a claim?

Start a claim directly with your insurance carrier or connect with an NBT Insurance Agency Claim Consultant.

1-800-965-6264 | claims@nbtinsurance.com

You can also start your claim online:

ONLINE CLAIMS FORM

Risk Management Services

We work with you to better understand your business, areas of concern, and provide input on loss prevention and mitigation. NBT Insurance Agency Risk Management Consultants will help you:

Evaluate your risk | Develop loss-control programs | Find the resources, support, and services you need

NBT Insurance Agency
Risk Management Center

Are risk management, employee safety, and compliance all issues that you would like to manage more efficiently?

Reduce risk and improve workplace safety by creating effective risk mitigation programs with the NBT Insurance Agency Risk Management Center. This unique web-based software provides a cost-effective risk reduction and safety center for your entire organization that’s easy to access and use.

Risk management solutions and tools for your business or organization include:

COI Tracking: Manage the Certificate of Insurance (COI) process.

HR Essentials: Achieve HR compliance with online educational materials, an HR and benefits library, and access to on-demand experts.

Incident Tracking: Report claims and reduce incidents. Track employee injuries and related time off, conduct incident analyses, and run OSHA 300 logs.

SDS Tracking: Comply with the new Globally Harmonized System.

Auditing & Assessments: Create audits, surveys, questionnaires, and self-assessments with ease.

BBS Program: Cultivate a safety culture throughout your organization with a Behavior-Based Safety (BBS) Program to ensure your employees are doing their jobs safely.

Safety Observation: Perform and track safety observations and demonstrate job compliance.

Clearly Defined Job Descriptions: Create job descriptions that effectively communicate employee responsibilities, as well as job-related health and safety requirements.

Training Automation: Schedule, track, and document to automate your employee training process.

Online Risk Management Library: Access a large selection of bilingual risk management documents and resources.

To learn more about our risk management services and solutions please contact:

Doris H. Courgi, CSP, CPSI | Risk Management Consultant Doris.Courgi@nbtinsurance.com

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